We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us at [email protected]. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the Bojangles Coliseum website.

Availability and type of accessible seating tickets will vary based on Bojangles Coliseum availability. If you would like to inquire about Accessible Seating as part of the VIP or Travel Package, please reach out to us at [email protected] immediately after purchase. We will go over all available options. Be sure to include the purchaser’s name, package type, order number, quantity of tickets and specific accessibility request of your email.

If you need to request ADA Accommodations for your hotel reservation OR experience at The Avett Brothers NYE, please reach out to [email protected] with the following information as soon as possible:

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

# OF TICKETS IN ORDER –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA Requests will be processed in the order they are received and dependent on availability.

No. Please see our Purchase Policy for more details.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by emailing us at [email protected]. We would be happy to assist you! 

All Travel Packages must be purchased online. Packages will go on sale September 17 at 12pm ET. After you click “purchase” next to your desired package, you will be directed to our ticketing partner, Ticketstoday, to make and finalize your order.

The price listed on our website for Travel Packages is the price for two guests, not including taxes and fees. Please note – if you are purchasing a Travel Package before October 25, 2024, you will have the option to either pay in full or opt-in to a payment plan. See more details about the payment plan option below.

Yes, to check in at the hotel, you need to be 21 or older. If you’re under 21, don’t worry! You can still stay in the room and enjoy the show, just keep in mind that the main person purchasing the Travel Package has to be 21 or older for the hotel check-in. Valid photo identification is required.

Yes, there is an optional payment plan for Travel Packages! If you opt into the payment plan at checkout, an initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on October 25, 2024. If you purchase after October 25, 2024, you will be charged the full payment amount at the time of purchase. If you select ‘pay in full’ at checkout, no additional payments will be charged after your purchase!

Please note: the payment plan can only be chosen at the time of purchase. If you pay in full when your package is purchased, the payment plan cannot be opted into after the fact.

If you purchase prior to October 25, 2024 and are on the payment plan but decide you’d like to make the second payment prior to the October 25, 2024 due date, you can reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.

When purchasing your package, you will have the option to select GA or Premium Reserved tickets during the purchase process. If you select Premium Reserved seats, your specific seat locations will be displayed throughout the purchase process and in your purchase confirmation email.

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. These details are subject to change. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

All merchandise will be distributed at the 100x check-in on the day of the event and must be picked up then!

Please note we cannot ship merchandise before or after the event.

More information regarding roundtrip transportation including details about pick-up times and locations will be provided via email closer to the show date!

All 100x Travel Packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, email us immediately at [email protected] and we will assess what we can do to help.

All Perfect Space VIP Experiences and Pretty Girl From Charlotte Packages must be purchased online. Tickets will go on sale on September 17 at 12PM ET and will not require a password or code to purchase. After you click Purchase, you will be directed to our ticketing partners to make and finalize your order.

There is no age restriction for either VIP package!

Guests will have the opportunity to select either a Premium Reserved seat or General Admission ticket during checkout.

General Admission (GA) are tickets that allow entry to the event with no seats assigned to them. With a general admission ticket, you may be given a specific area to sit or stand in, but you won’t have a specific seat reserved for you. The Perfect Space VIP Experience and Pretty Girl From Charlotte Package tickets include early entry to the venue which allows GA guests to have first access to the venue.

A Premium Reserved ticket is an assigned seat. During the purchase process, you will see the location of your Premium Reserved seat prior to completing your order.

Platinum tickets are not VIP tickets. Platinum tickets do not include access to the VIP amenities or areas at the venue. Please be mindful when completing your purchase, and be sure to use the filter feature on the ticketing provider’s website so you purchase the correct VIP package.

The Perfect Space VIP Experience or Pretty Girl From Charlotte Package purchasers will see ticket delivery options during the purchase process.

More information and further instructions including check-in location and schedule will be emailed to the purchaser, at the email used for purchase, 5-7 days before the event. These details are subject to change. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

All merchandise will be distributed at the 100x VIP check-in on the day of the show and must be picked up then!

Please note we cannot ship merchandise before or after the event.

There is no onsite storage for guest merchandise. Guests will need to keep merchandise on their person, or leave it at their seat at their own discretion. 100x is not liable for any misplaced merchandise.

No, the The Perfect Space VIP Experience pre-show is NOT a Meet & Greet; therefore, you will not be permitted to bring in personal items to be signed by the band. If you arrive with such items, we’ll ask that you return them to your vehicle or have them held at the VIP check-in table until after the Q&A pre-show is complete. We appreciate your cooperation here! 

The Perfect Space VIP Experience or Pretty Girl From Charlotte Package tickets do not include parking. Please check the Bojangles Coliseum website for more information regarding venue parking.

Yes! Approved bags are any non-clear bags that do not exceed 4.5” x 6.5” in size, which is approximately the size of a handbag with or without a handle/strap, such as a small clutch purse. Clear bags that do not exceed 12” x 6” x 12” are also acceptable. For more information regarding the bag policy, please visit the Bojangles Coliseum website.

All The Perfect Space VIP Experience or Pretty Girl From Charlotte Package are non-refundable. Please refer to our Purchase Policy for more details.

100x abides by the hotel’s standard hotel policy, viewable here. Charlotte Marriott City Center check-in is at 4pm and check-out is at 11am.

There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with the hotel to make sure that your bags can be stored and easily accessible until your check-in time.

100x Travel Packages do not include parking or cover parking expenses. To find details and rates for parking, please visit Charlotte Marriott City Center’s website.

We chose this hotel not just because it’s comfortable and provides a high-quality guest experience, but also because of its close proximity to the venue. The Charlotte Marriott City Center is 3.6 miles from Bojangles Coliseum. Roundtrip shuttle transportation will be provided for all travel package guests.

You will be required to provide a valid credit card at check-in. Please refer to the Charlotte Marriott City Center’s website for the most up to date information on incidental charges.

We kindly request that you wait to reach out to Charlotte Marriott City Center with your specific request until 1-2 weeks before your check-in date. Please be assured that from our end, everything related to your reservation is confirmed. We typically share rooming lists with our hotel partners no earlier than one month from the arrival date. Make sure to reference that it’s for your 100x Travel Package when reaching out to the hotel team!

If you would like to stay longer than your travel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your Travel Package. Once you have booked additional nights, you can email us at [email protected] with the below information to request to connect the reservations. 

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME / SHOW DATE & CITY –

ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER –

We will do our best to work with the hotel to accommodate – requests are not guaranteed and are subject to hotel availability.

All requests must be submitted to 100x by Sunday, December 1, 2024.

Any Travel Package request must be submitted to 100x via email Sunday, December 1, 2024.. 

If you are wishing to gift your package to someone else, you will need to reach out to us using the email address you used to purchase your Travel Package in order to have the package holder information updated. Please email us at [email protected]  with all of the information below prior to Sunday, December 1, 2024 with the request – requests are not guaranteed.

ORIGINAL PURCHASER NAME –

ORIGINAL PURCHASE EMAIL –

ORDER NUMBER –

PACKAGE TYPE –

NEW GUEST NAME –

NEW GUEST EMAIL –

NEW GUEST PHONE NUMBER –

Once you have notified us by Sunday, December 1, 2024, the new package holder will be able to check in to their hotel room, pick up their event merchandise at the hotel, and claim the concert tickets associated with their Travel Package! 

If concert tickets are already in your Ticketmaster account, you will be responsible for ensuring those tickets are transferred over to the new package holder. Please find more details on how to transfer tickets via mobile and desktop on Ticketmaster’s website.

Please note: Travel Package transfers include the entire package (hotel stay, transportation and show tickets) and cannot be separated or split by day.

A package must be paid in full prior to it being gifted to another guest. 

All hotel related requests can be sent directly to 100x at [email protected].

All requests must be submitted to 100x by Sunday, December 1, 2024.

In order to update your credit card information attached to your Travel Package payment method, please reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.