We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the ExploreAsheville.com Arena website.

If you need to request ADA Accommodations for your hotel reservation OR VIP experience at The Avett Brothers New Year’s Eve, please reach out to us HERE with the following information as soon as possible:

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

# OF TICKETS IN ORDER –

ADA REQUEST DETAILS –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA requests will be processed in the order they are received and dependent on availability.

For accessible seating requests at the show, availability and type of accessible seating tickets will vary based on venue availability. Once your request is received, we will go over all available options.

No. Please see our Purchase Policy for more details.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by filling out a contact form HERE. We would be happy to assist you! 

The Avett Brothers New Year’s Eve VIP packages must be purchased online. Tickets will be available for presale on Tuesday, July 22nd at 12pm ET. After you click “On Sale Now” you will be directed to our ticketing partner to make and finalize your order.

There is no age restriction for the event. 

Guests will have the opportunity to select either a Premium Reserved seat or General Admission during checkout.

General Admission (GA) are tickets that allow entry to the event with no seats assigned to them. With a general admission ticket, you may be given a specific area to sit or stand in, but you won’t have a specific seat reserved for you

A Premium Reserved ticket is an assigned seat. During the purchase process, you will see the location of your Premium Reserved seat prior to completing your order.

Platinum tickets are not VIP tickets. Platinum tickets do not include access to the VIP amenities or areas at the venue. Please be mindful when completing your purchase, and be sure to use the filter feature on the ticket provider’s website so you purchase the correct VIP package.

Yes, there is a (4) ticket limit for VIP tickets.

You will have the option to choose how you receive your tickets during the purchase process at check-out.

More information and further instructions including check-in location and schedule will be emailed to the purchaser, at the email used for purchase, 5-7 days before the event. These details may vary per show depending on the artist and venue schedules. 

All merchandise will be distributed at the 100x VIP check-in table on show day and must be picked up then!

There is no onsite storage for guest merchandise. Guests will need to keep merchandise on their person, or leave it at their seat at their own discretion. 100x is not liable for any misplaced merchandise.

The Avett Brothers New Year’s Eve tickets do not include parking. Please visit the venue’s website for directions and parking details. 

The ExploreAsheville.com Arena does not allow large bags or backpacks. Only small purses or clutches are allowed. For more information, please visit the venue’s website.

All The Avett Brothers New Year’s Eve VIP experiences are non-refundable. Please refer to our Purchase Policy for more details.

The Avett Brothers New Year’s Eve Travel Packages must be purchased online. Tickets will be available for presale on Tuesday, July 22nd at 12pm ET and will not require a password or code to purchase. After you click “On Sale Now” you will be directed to our ticketing partner, Ticketstoday, to make and finalize your order.

All Travel Packages include one room for two guests. During the checkout process, you will have the option to select your preferred bed type, dependent on availability. 

Yes, there is a (1) ticket limit for travel packages.

Yes, to check in at the hotel, you need to be 21 or older. If you’re under 21, don’t worry! You can still stay in the room and enjoy the show, just keep in mind that the main person purchasing the Travel Package has to be 21 or older for the hotel check-in. Valid photo identification is required.

Yes, there is an optional payment plan for Travel Packages! If you opt into the payment plan at checkout, an initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on Friday, August 29, 2025. If you purchase after August 29th, you will be charged the full payment amount at the time of purchase. If you select ‘pay in full’ at checkout, no additional payments will be charged after your purchase!

Please note: the payment plan can only be chosen at the time of purchase. If you pay in full when your package is purchased, the payment plan cannot be opted into after the fact.

You will receive an email from Ticketstoday 3 days prior to a payment date. 

If you receive an email from 100x stating you missed a payment, please follow the instructions in the email by visiting the link provided to complete your payment. We will honor a 7 day grace period whenever possible, but past due orders may be at risk of cancellation at any time.

When purchasing your package, you will have the option to select GA or Premium Reserved ticket during the purchase process. If you select Premium Reserved seats, your specific seat locations will be displayed throughout the purchase process and in your purchase confirmation email.

All tickets for The Avett Brothers New Year’s Eve will be digital. In the weeks leading to the event, you will receive an email from Ticketmaster where you can claim your tickets to the show. Please note, you will need to click into this email and add your tickets to your Ticketmaster account, digital wallet OR print prior to getting to the show.  You will be required to use the same email address used to purchase your Travel Package to access your tickets in Ticketmaster. If you experience any issues accessing your tickets there will be friendly and knowledgeable 100x Staff at each hotel on check-in day to assist with any questions.

If you need additional ticketing assistance before you arrive, please email [email protected]. 

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

All merchandise will be distributed at the 100x check-in on the same day of your hotel check-in and must be picked up then! Please note we cannot ship merchandise before or after the event.

All 100x travel packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, reach out to us immediately HERE and we will assess what we can do to help.

100x abides by the hotel’s standard hotel policy, viewable below. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with the hotel to make sure that your bags can be stored and easily accessible until your check-in time.

Renaissance Asheville Downtown Hotel

Check-in: 4:00 PM
Check-out: 11:00 AM

100x Travel Packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the hotel’s website.

We chose this hotel not just because it’s comfortable and provides a high-quality guest experience, but also because of it’s close proximity to the venue. The Renaissance Asheville Downtown Hotel is 0.4 miles away from the venue, which is a 10 minute walk or 6 minute drive. 

You will be required to provide a valid credit card at check-in. Please refer to the hotel’s website for the most up to date information on incidental charges. 

We kindly request that you wait to reach out to the hotel with any specific requests until approximately 1-2 weeks before your check-in date. Please be assured that from our end, everything related to your reservation is confirmed. We typically share our updated rooming lists, including all guest information, with our hotel partners no earlier than one month prior to check-in day.

If you would like to stay longer than your travel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your travel package. Once you have booked additional nights, you can reach out to us HERE with the below information to request to connect the reservations. 

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME  –

ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER –

We will do our best to work with the hotel to accommodate – requests are not guaranteed and are subject to hotel availability.

All requests must be submitted to 100x by December 17th.

If you’d like to gift your travel package, please submit your request to 100x via email by December 17th. The request must come from the email address used to purchase the package.

To update the will call name, reach out to us HERE and include:

• Purchaser name and email
• Order number and package type
• New ticket holder’s full name, email, and phone number

Once confirmed, the recipient will be able to check in to the hotel, pick up merchandise, and access event tickets.

Important:

• If concert tickets were delivered to your Ticketstoday account, you are responsible for transferring them to the new guest. Visit ticketstoday.com site for transfer instructions.
• Travel packages must be paid in full before being transferred.
• Travel package transfers include the entire package (hotel stay, merchandise and show tickets) and cannot be separated or split by day.

All hotel related requests can be sent directly to 100x HERE.

All requests must be submitted to 100x by December 17th. 

In order to update your credit card information attached to your Travel Package payment method, please reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.